Publication date (electronic): 30 September 2000
Knowledge Management Redux:
Reframing a Consulting Fad Into a Practical Tool
Knowledge management is something more than a label for selling fancy computer systems to large organizations. Unfortunately, there exist too many consultants and software firms who misuse the label for just such selling. Yet, the need for tools that enable better access to “what, who, and how much” one needs to know has never been greater. If complexity theory is about anything, it is about developing an understanding of boundaries, constraints, and possibilities inherent in the interactions of large numbers of autonomous and semi-autonomous agents. Modern corporations are perhaps the exemplar here—and they cry out for practical knowledge management. The purpose of this article is to outline an approach to knowledge management, which is more than “selling computers,” and which puts the users ahead of the consultants.
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